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Collaboration with Bank Islam (M) Berhad
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Bank Islam (M) Berhad’s Transformative Journey: Empowering Middle Managers through Islamic Principles In an innovative move towards fostering leadership aligned with Islamic values, Bank Islam (M) Berhad has partnered with MindSpring to launch a groundbreaking Middle Managers Leadership Program. This initiative, featuring the Transforming Work to Worship program, aims to revolutionize the workplace by…
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CIIF’s Chartered Fast-Track Masterclass – Cohort 19
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From 13 to 15 August 2024, the Chartered Institute of Islamic Finance Professionals (CIIF) hosted its Chartered Fast-Track Masterclass (CFM) for Cohort 19. This Masterclass brought together 14 high-profile participants, including a deputy governor from Bank Negara Malaysia and senior leadership from various Islamic Banks, showcasing the caliber of professionals attracted to this unique…
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7 Ingredients to Business Success
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Is that all it takes for business success? 7 Ingredients? Indeed it is. And here are the 7 ingredients: A Clear Plan Most organizations have a plan. The problem is the plan is either too simplistic – which means it really is a budget, or it is far too complex. Either way in most…
Transforming Organisational Mindset
At MindSpring, we believe in fostering innovative thinking and promoting more effective interactions within organisations.
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MindSpring in Action
Services
What We Offer
Enhanced collaboration and innovation within teams, increased adaptability to market changes and challenges, and higher levels of employee engagement and satisfaction.
Transformation
Our goal is to assist organizations in achieving higher performance levels by shifting organizational mindsets.
Mindset
We believe that with the same people, products, and technology, but a different mindset, organizations can achieve a 30% improvement in performance.
Sustainable
Changing mindsets is the most sustainable way to improve performance, but it requires persistence and perseverance.
Our Work
Client Cases
How we change people’s mindset
Improve customer satisfaction
A company, originally owned by a Malaysian government agency and later privatized, struggled with inconsistent customer satisfaction (CS) scores despite a global CS incentive program introduced by its principal, a European car brand. After a mindset change program implemented by Dr. Ashraf Iqbal, the then Managing Director, in late 2002, the company significantly improved its CS scores within a year, earning substantial incentives. This transformation in mindset required consistent effort, with sales improving in 4 months and after-sales in 7 months, ultimately becoming part of the company’s work culture.
Improved business performance
As one of the first organizations privatized by the government, the company faced a significant decline in performance after its best results in 2004. By early 2006, the CEO sought MindSpring’s help. After implementing a mindset change program in mid-2006, the company saw a notable improvement in operating profit by 2008. This case highlights the effectiveness of changing organizational mindsets to eliminate inefficiencies and improve performance.
Improve people effectiveness
As one of the largest government development financial institutions, it saw a significant drop in its contribution to Islamic banking profits between 2008 and 2012 due to increased competition. Recognizing a mindset issue, the institution sought MindSpring’s help in 2013. Over 18 months, MindSpring implemented a mindset change program, which led to a considerable increase in productivity and substantial financial gains for the organization.
Unlock your organization’s full potential
Embrace the power of mindset change
Let’s work hand-in-hand to create a future where your organization thrives through enhanced collaboration, innovation, and adaptability.