Transforming Organisational Mindset

At MindSpring, we believe in fostering innovative thinking and promoting more effective interactions within organisations.

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MindSpring in Action

Services

What We Offer

Enhanced collaboration and innovation within teams, increased adaptability to market changes and challenges, and higher levels of employee engagement and satisfaction.

Our goal is to assist organizations in achieving higher performance levels by shifting organizational mindsets.

We believe that with the same people, products, and technology, but a different mindset, organizations can achieve a 30% improvement in performance.

Sustainable

Changing mindsets is the most sustainable way to improve performance, but it requires persistence and perseverance.

Our Work

Client Cases

How we change people’s mindset

Improve customer satisfaction

A company, originally owned by a Malaysian government agency and later privatized, struggled with inconsistent customer satisfaction (CS) scores despite a global CS incentive program introduced by its principal, a European car brand. After a mindset change program implemented by Dr. Ashraf Iqbal, the then Managing Director, in late 2002, the company significantly improved its CS scores within a year, earning substantial incentives. This transformation in mindset required consistent effort, with sales improving in 4 months and after-sales in 7 months, ultimately becoming part of the company’s work culture.

Improved business performance

As one of the first organizations privatized by the government, the company faced a significant decline in performance after its best results in 2004. By early 2006, the CEO sought MindSpring’s help. After implementing a mindset change program in mid-2006, the company saw a notable improvement in operating profit by 2008. This case highlights the effectiveness of changing organizational mindsets to eliminate inefficiencies and improve performance.

Improve people effectiveness

As one of the largest government development financial institutions, it saw a significant drop in its contribution to Islamic banking profits between 2008 and 2012 due to increased competition. Recognizing a mindset issue, the institution sought MindSpring’s help in 2013. Over 18 months, MindSpring implemented a mindset change program, which led to a considerable increase in productivity and substantial financial gains for the organization.

Unlock your organization’s full potential

Embrace the power of mindset change

Let’s work hand-in-hand to create a future where your organization thrives through enhanced collaboration, innovation, and adaptability.